01
Measured, not reported
Capture runs automatically from login to logout — no manual start/stop, no user administration, no timesheet to forget. Offline activity is collected and reconciled on reconnect, and the data is tamper-resistant by design.
BPO & GCC delivery
Prove your delivery. Defend your margin.
For a provider, measured productivity is both a margin lever and a client-retention asset: it defends per-transaction pricing at renewal and evidences SLA performance. For a captive, it is how the parent judges whether the centre is worth its cost.
Avg handling time 4:12−8%
Utilization 87%+3%
Transactions / hr 14.2+6%
Throughput by hour — today270+ KPIs
In production at
150+ enterprises across 17 countries, including Infinx in US revenue cycle.
- 150+
- enterprise clients
- 17
- countries deployed
- 15 yrs
- in production
- 270+
- configurable KPIs
JC360 normalises measurement across sites and geographies, so work is placed on evidence rather than rate cards.
Automatic task capture matters most here: a workflow module that needs manual start/stop produces exactly the erroneous data an SLA dispute turns on.
Proof: Deployed across Transcom operations in multiple countries, and by Deloitte and DHL.
How JC360 measures
02
Transaction-level, not activity-level
Competitors report active versus idle. JC360 reports handling time per transaction type, timing per process step, capacity per team and cost per outcome — the units your P&L actually moves on.
03
Enterprise-grade, live in weeks
On-premise or cloud. GDPR readiness certificate and ISO 27001 — certificates, not claims of adherence. Windows, Linux, macOS, VDI and shared desktops. Every capability in one bundled price.
Proof
Magyar Telekom recovered 6,800 hours a month.
Across 2,000+ employees, JC360 measured 250+ business processes at a 100% sample rate — not a sampling study, every transaction. The operation converted 6,800 unproductive hours into productive time every month, improved productivity by more than 10%, and paid back the investment inside the first month.
- 6,800
- unproductive hours recovered monthly
- $3M+
- annual cost savings
- 1 month
- to full ROI
- GDPR readiness certificate
- ISO 27001 certified
- On-premise or cloud
Start with a pilot
See your operation the way JC360 sees it.
A two-to-four-week proof of concept, at no cost, configured to your processes — on-premise or hosted. You keep the findings either way.
Book a walkthroughOr email peter.varga@jobctrl.com directly.
Comparing vendors? The five questions worth asking any of them — and JC360’s answers.