01
Measured, not reported
Capture runs automatically from login to logout — no manual start/stop, no user administration, no timesheet to forget. Offline activity is collected and reconciled on reconnect, and the data is tamper-resistant by design.
Workforce & Operations Intelligence
Know exactly how the work gets done. Then make it faster.
JC360 measures back-office work at the level of the transaction, the process step and the person — automatically, with no timesheets. Used by 150+ enterprises across 17 countries.
Avg handling time 4:12−8%
Utilization 87%+3%
Transactions / hr 14.2+6%
Throughput by hour — today270+ KPIs
In production at
150+ enterprises across 17 countries, including Infinx in US revenue cycle.
- 150+
- enterprise clients
- 17
- countries deployed
- 15 yrs
- in production
- 270+
- configurable KPIs
The problem
Your back office runs on estimates.
Throughput, staffing and cost are managed with self-reported timesheets and sampling studies that are stale on arrival. Ask what a claim costs you to work, and the answer is a model — not a measurement.
What cannot be measured, cannot be improved.The principle JC360 has been built on since 2010
15%
projected 2026 workload growth against 10% staffing and 7% budget growth — the widest productivity gap in years
The Hackett Group, Global Business Services study, March 2026
02
Transaction-level, not activity-level
Competitors report active versus idle. JC360 reports handling time per transaction type, timing per process step, capacity per team and cost per outcome — the units your P&L actually moves on.
03
Enterprise-grade, live in weeks
On-premise or cloud. GDPR readiness certificate and ISO 27001 — certificates, not claims of adherence. Windows, Linux, macOS, VDI and shared desktops. Every capability in one bundled price.
What you see
Cost per transaction, by process, measured.
Not active-versus-idle. Every transaction type your operation runs, with its measured handling time, its cost, its share of volume and its movement against your own baseline, built from the work itself rather than from a sample or a timesheet.
Avg handling time 6.2 min −14%
Cost per transaction $12.40 −11%
Transactions measured 98,630 +4%
Process efficiency 91% +5%
| Process | Transactions | Handling time | Cost / transaction | Share of volume | vs baseline |
|---|---|---|---|---|---|
| Invoice processing | 28,350 | 6.2 min | $8.75 | 24% | +3% |
| Customer request | 41,200 | 9.7 min | $15.20 | 35% | −8% |
| Claims intake | 12,480 | 4.8 min | $12.40 | 12% | +6% |
| Payment exception | 9,760 | 12.6 min | $18.90 | 8% | −15% |
| Policy change | 6,840 | 7.1 min | $11.30 | 6% | −4% |
Five of 250+ measured processes. Sample figures.
What this says
Payment exceptions are 8% of volume, cost the most per transaction and are 15% below baseline. That is where the next hour of improvement work pays most, and it is not visible in a utilisation report.
| Department | Productive time | Handling time | Cost / transaction | vs baseline |
|---|---|---|---|---|
| Operations | 88% | 2.4 h | $11.20 | +8% |
| Back office | 81% | 2.7 h | $12.70 | +5% |
| Finance | 76% | 3.1 h | $14.80 | +2% |
| Claims | 72% | 3.2 h | $15.40 | −6% |
| Customer service | 69% | 3.8 h | $16.90 | −4% |
Five departments on one measurement basis. Sample figures.
What this says
Customer service costs $16.90 a transaction against $11.20 in operations. Both were measured the same way, on the same basis, so the gap is a question about the process rather than about effort.
Proof
Magyar Telekom recovered 6,800 hours a month.
Across 2,000+ employees, JC360 measured 250+ business processes at a 100% sample rate — not a sampling study, every transaction. The operation converted 6,800 unproductive hours into productive time every month, improved productivity by more than 10%, and paid back the investment inside the first month.
- 6,800
- unproductive hours recovered monthly
- $3M+
- annual cost savings
- 1 month
- to full ROI
Global footprint
Fifteen years in production, in seventeen countries.
JC360 has run in enterprise operations since 2010: European banks and insurers, global BPO delivery networks, telecoms and shared-service centres. The United States is the newest market, not the first.
- 150+
- enterprise clients
- 17
- countries deployed
- 90,000+
- licences in use
- 2010
- in production since
San Francisco Mexico City São Paulo Budapest Mumbai Coverage
Where JC360 wins
Healthcare RCM
Know what a claim costs you to work — across coding, billing, denials and A/R follow-up, onshore and offshore.
Read more →Insurance claims
Standard times you measured, not times you assumed. Norm times by claim type, built from actual data.
Read more →Banking operations
Capacity planning built on measured work — running on-premise, inside your own infrastructure.
Read more →BPO & GCC delivery
Prove your delivery, defend your margin. Objective, auditable productivity data across every site.
Read more →
- GDPR readiness certificate
- ISO 27001 certified
- On-premise or cloud
Start with a pilot
See your operation the way JC360 sees it.
A two-to-four-week proof of concept, at no cost, configured to your processes — on-premise or hosted. You keep the findings either way.
Book a walkthroughOr email peter.varga@jobctrl.com directly.
Comparing vendors? The five questions worth asking any of them — and JC360’s answers.