Banking operations

Capacity planning built on measured work.

Back-office processing, reconciliation and account maintenance are where cost-income ratios are quietly decided. JC360 delivers utilisation and capacity data by team and site — and runs on-premise, inside your own infrastructure.

Claims Processing — Team EastSAMPLE
Avg handling time 4:12−8%
Utilization 87%+3%
Transactions / hr 14.2+6%
Throughput by hour — today270+ KPIs

In production at

  • Deloitte
  • DHL
  • Allianz
  • E.ON
  • Transcom
  • UNIQA
  • SNC-Lavalin
  • MVM
  • Yettel
  • Alfa Vienna Insurance Group
  • Ikusi
  • Asia Shipping

150+ enterprises across 17 countries, including Infinx in US revenue cycle.

150+
enterprise clients
17
countries deployed
15 yrs
in production
270+
configurable KPIs

Particularly strong in post-merger integration, where two operations have to be compared on a single measure before anyone can decide which process survives.

On-premise deployment means customer data never leaves the bank’s network — the deployment model most competitors in this category cannot offer.

Proof: Deployed at Raiffeisen Bank, Budapest Bank, the Hungarian State Treasury (8,000 employees) and the State Audit Office of Hungary.

How JC360 measures

01

Measured, not reported

Capture runs automatically from login to logout — no manual start/stop, no user administration, no timesheet to forget. Offline activity is collected and reconciled on reconnect, and the data is tamper-resistant by design.

02

Transaction-level, not activity-level

Competitors report active versus idle. JC360 reports handling time per transaction type, timing per process step, capacity per team and cost per outcome — the units your P&L actually moves on.

03

Enterprise-grade, live in weeks

On-premise or cloud. GDPR readiness certificate and ISO 27001 — certificates, not claims of adherence. Windows, Linux, macOS, VDI and shared desktops. Every capability in one bundled price.

Proof

Magyar Telekom recovered 6,800 hours a month.

Across 2,000+ employees, JC360 measured 250+ business processes at a 100% sample rate — not a sampling study, every transaction. The operation converted 6,800 unproductive hours into productive time every month, improved productivity by more than 10%, and paid back the investment inside the first month.

6,800
unproductive hours recovered monthly
$3M+
annual cost savings
1 month
to full ROI
  • ISO 27001 certified
  • GDPR readiness certificate
  • GDPR readiness certificate
  • ISO 27001 certified
  • On-premise or cloud

Start with a pilot

See your operation the way JC360 sees it.

A two-to-four-week proof of concept, at no cost, configured to your processes — on-premise or hosted. You keep the findings either way.

Book a walkthrough

Or email peter.varga@jobctrl.com directly.

Comparing vendors? The five questions worth asking any of them — and JC360’s answers.